RB monogramRaphael Borlongan

Raphael Borlongan

IT Engineer · Security Focus

Reliable systems.
Secure access.
Supported people.

I work across endpoints, identity, and automation, with security built into everyday IT decisions.

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Currently supporting SoftBank through Saragossa · Menlo Park

[email protected] | https://www.linkedin.com/in/raphael-landre-borlongan/

Raphael Landre Borlongan
Hands-on by nature. Security-minded by practice.
4+ years in enterprise IT Healthcare & technology environments
Endpoint → identity → security Jamf · Intune · Okta · Microsoft 365
B.S. Cybersecurity Security+ · CySA+ · SSCP
01 / What I bring

Technical depth.
A human approach.

From a walk-up support request to a repeatable rollout, I connect the technical work to the people who depend on it.

01

Enterprise IT support

Desktop troubleshooting, executive support, onboarding and offboarding, and collaboration tools across macOS and Windows.

See my experience ↗
02

Systems & endpoints

Device provisioning, mobile device management (MDM), identity and access management (IAM), and Microsoft 365 administration.

See what I’ve delivered ↗
03

Security in practice

Security awareness and phishing campaigns, TLS checks, policy enforcement, and automation that reduces repetitive work.

Explore my technical skills ↗
02 / Selected projects

The work behind the skills.

Practical improvements to device management, internal workflows, and security assessments.

01 / Endpoint management

A more consistent start for every device.

San Francisco Campus for Jewish Living

Windows Autopilot, Intune and Group Policy support consistent device setup.
Illustrated workflow · Device provisioning
Context
Device provisioning needed consistent configurations across branches.
Built / delivered
Configured Windows Autopilot and Group Policy, supported by Microsoft Intune.
Outcome
Standardized device setup and policy enforcement for a more repeatable onboarding process.

Autopilot / Intune / GPO

02 / Internal tools

From spreadsheets to a device lifecycle view.

San Francisco Campus for Jewish Living

Device records move from spreadsheet tracking into a Power Apps asset management application for inventory, warranty and lifecycle visibility.
Illustrated workflow · Asset lifecycle visibility
Context
Asset records were managed through legacy spreadsheet tracking.
Built / delivered
Built and deployed an asset management application with Microsoft Power Apps.
Outcome
Improved visibility into inventory, warranty status, and device lifecycle.

Power Apps / Microsoft 365

03 / Security automation

Less repetition in TLS assessments.

Kaiser Permanente

A Java and Selenium script uses Qualys SSL Labs results to automate TLS and SSL protocol checks.
Illustrated workflow · TLS assessment automation
Context
Checking website protocol versions involved repetitive assessment work.
Built / delivered
Created a Java and Selenium script using Qualys SSL Labs results.
Outcome
Automated protocol checks to streamline the verification workflow.

Java / Selenium / TLS / SSL

04 / Mobile security

Consistent policies across mobile devices.

Enterprise mobile device management

Role-based configuration requirements inform IBM MaaS360 policies for managed iOS and Android devices.
Illustrated workflow · Role-based mobile policies
Context
Apple and Android devices needed role-based configurations.
Built / delivered
Deployed and managed mobile policies through IBM MaaS360.
Outcome
Established consistent device management and policy enforcement.

MaaS360 / iOS / Android

03 / Professional experience

Built through hands-on work.

A path through application security, enterprise support, and systems administration.

Saragossa

Supporting SoftBank · Menlo Park, CA

IT Service Desk Engineer

April 2026 – Present

  • Support employees and executives with desktop troubleshooting, hardware provisioning, and day-to-day IT operations in SoftBank's Menlo Park office.
  • Coordinate onboarding and offboarding across devices and access; support macOS environments using Jamf, Okta, Microsoft 365, and Zoom.

San Francisco Campus for Jewish Living

August 2022 – March 2026 · San Francisco, CA

Career progression Service Desk Business Analyst → Junior System Administrator

Advanced to system administration · July 2024

Junior System Administrator

July 2024 – March 2026

  • Configured Microsoft Intune, Windows Autopilot, and Group Policy to standardize device provisioning and policy enforcement across branches.
  • Administered Microsoft 365, SharePoint, Teams, Google Workspace, and Microsoft Entra ID (Azure AD); managed mobile devices with IBM MaaS360.
  • Built a Microsoft Power Apps asset management application to replace spreadsheet tracking and improve visibility into device lifecycle and warranty status.
  • Led security awareness training and phishing campaigns, alongside executive technical support.

Service Desk Business Analyst

August 2022 – July 2024

  • Resolved escalated hardware, software, networking, and access issues; managed staff onboarding and offboarding workflows.
  • Deployed Zoom Room conference solutions and supported executive audiovisual technology; configured Cisco gateway phone lines and patch panels.

Five9

San Ramon, CA

Desktop Support Intern

May 2022 – August 2022

  • Maintained laptop warranty and asset records, assisted with Intune and Jamf policy configuration, and wrote standard operating procedures for inventory and device intake.

Kaiser Permanente

Pleasanton, CA

Application Security Intern

January 2020 – July 2020

  • Created a Selenium automation script in Java to check TLS/SSL protocol versions using Qualys SSL Labs results.
  • Processed access requests through Jira and developed training materials for self-service security assessments.
04 / Technical skills

Tools with a purpose.

Professional tools I’ve worked with, plus the technologies I explore in my personal lab.

Endpoint management

Jamf, Microsoft Intune, Windows Autopilot, Group Policy (GPO), IBM MaaS360, macOS, Windows

Identity & collaboration

Okta, Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Google Workspace, Zoom Rooms

Security & automation

PowerShell, Selenium, Java, TLS/SSL checks, security awareness training, phishing campaigns, Microsoft Power Apps

Homelab & networking

Proxmox VE, Ubiquiti, Linux, AdGuard Home, Home Assistant, Plex, Kali Linux

05 / Education & certifications

A foundation in security.

B.S. Cybersecurity & Information Assurance

Western Governors University

A.S. Information Technology

Las Positas College

Cybersecurity training · Year Up

Microsoft 365 Certified: Endpoint Administrator Associate ↗ CompTIA A+ ↗ CompTIA Network+ ↗ CompTIA Security+ ↗ CompTIA CySA+ ↗ CompTIA PenTest+ ↗ ISC2 SSCP ↗ CompTIA CSIS ↗
Additional credentials & training (8)
CompTIA Network Vulnerability Assessment Professional (CNVP) ↗ CompTIA Network Security Professional (CNSP) ↗ CompTIA Security Analytics Professional (CSAP) ↗ CompTIA IT Operations Specialist (CIOS) ↗ Google IT Support Certificate ↗ CIS 203: Computer Network Support ↗ CIS 303: Scripting Languages ↗ Splunk 7.x Fundamentals Part 1 (eLearning) ↗
Credentials & professional profile on LinkedIn ↗
Let’s connect

Make technology work better.

Let’s talk about your team’s IT engineering needs. My experience spans enterprise support, endpoint administration, and practical automation.

Start a conversation
LinkedIn ↗ GitHub ↗ Résumé ↓